Refund Policy

Last updated: May 1, 2026

1. Overview

We want every Hashtag Tools customer to be happy with their purchase. If a paid product does not meet your expectations, this policy explains how to request a refund and when refunds are issued.

Purchases on Hashtag Tools are processed by Paddle.com Market Limited as our Merchant of Record. Refunds are issued by Paddle on our authorization to the original payment method.

2. 14-Day Money-Back Guarantee

All paid digital products (PDF reports, downloadable resources, one-time purchases) are covered by a 14-day money-back guarantee. If you are not satisfied within 14 days of purchase, contact us and we will issue a full refund — no questions asked.

3. Subscription Refunds

Active subscriptions (where offered) can be cancelled at any time from your account page. Cancellation stops the next billing cycle; you keep access until the end of the current paid period.

  • A full refund is available within 14 days of the initial purchase if you have not used Pro features beyond standard free-tier usage
  • Renewal charges are non-refundable after 48 hours of the renewal date, except where required by applicable consumer law
  • Pro-rata refunds for unused subscription time are not standard but may be granted in case of billing errors, extended service outages, or other documented issues

4. Exceptions

Refunds may be declined in the following cases:

  • Requests made more than 14 days after the original purchase (subscription renewals see Section 3)
  • Abuse of the refund policy — for example, repeated purchase-and-refund cycles of the same product, or evidence that the digital product was redistributed
  • Chargebacks initiated through the payment provider before contacting us — these are handled by Paddle's dispute process directly

5. EU and UK Consumer Rights

Customers in the EU and UK have a statutory 14-day right of withdrawal for distance-purchase contracts under EU Directive 2011/83/EU and UK Consumer Contracts Regulations 2013.

For digital downloads, by completing your purchase you expressly consent to immediate access and acknowledge that you lose your statutory right of withdrawal once the download has commenced. Our voluntary 14-day money-back guarantee (Section 2) gives you broader protection regardless.

6. How to Request a Refund

To request a refund:

  1. Contact us through the contact form on hashtagtools.io with the email used at checkout and the order ID (visible on the Paddle receipt email)
  2. Briefly describe the reason — this is optional but helps us improve
  3. We will process the request within 2 business days and confirm by email
  4. Refunds typically appear on the original payment method within 5-10 business days, depending on your bank or card issuer

Alternatively, you can request a refund directly through your Paddle receipt email — Paddle provides a "request a refund" link in every order confirmation.

7. Contact

Questions about this policy or a specific order — reach out via the contact form on hashtagtools.io. We typically respond within one business day.