Privacy Policy | Hashtag Tools

1. Introduction

Welcome to Hashtag Tools ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our Service:

Contact information (name, email address) when you contact us, sign up for our newsletter, or create an account
Topics and keywords you enter into our hashtag generator
Platform and tone preferences for hashtag generation
Billing details (email, billing country, VAT ID where relevant) collected by our payment processor when you purchase a paid product. We do not see or store full payment card numbers

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information:

Device information (browser type, operating system)
Usage data (pages visited, time spent, features used)
IP address and general location information
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our Service
To generate personalized hashtag recommendations using AI
To respond to your inquiries and support requests
To improve and optimize our Service
To analyze usage patterns and trends
To detect and prevent fraud or abuse
To comply with legal obligations

4. AI and Data Processing

Our Service uses a third-party AI provider to generate hashtag suggestions. When you use the hashtag generator:

Your input (topic, platform, tone preferences) is sent to the AI provider for processing
The provider processes this data under its own privacy terms
We do not store the generated hashtags permanently
The provider may use the data to improve its services, subject to its terms

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With third-party service providers who perform services on our behalf (e.g., an AI provider for hashtag generation, an email delivery provider, hosting and database providers)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

6. Data Retention

We retain your information only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement appropriate technical and organizational security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

The right to access your personal information
The right to correct inaccurate information
The right to request deletion of your information
The right to object to processing of your information
The right to data portability
The right to withdraw consent

To exercise these rights, please contact us through our contact form.

10. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Third-Party Services

Our Service uses the following third-party services:

AI provider: A third-party AI provider processes your generator inputs to produce hashtag suggestions.
Email delivery: A third-party provider sends transactional and newsletter emails on our behalf.
Hosting & database: Third-party providers host the Service and store account data (accounts, generations, newsletter subscriptions, and Hashtag Tools Pro subscription status — never card data).
Analytics: A third-party analytics provider helps us understand usage. See the Cookies section above for cookie behavior.
Authentication: If you sign in with a third-party account, that provider verifies your identity.
Paddle.com Market Limited: Merchant of Record and payment processor for paid products. Paddle collects and processes billing information (name, email, billing address, VAT ID, payment method) on our behalf, and handles VAT/sales-tax compliance. We never see or store full payment card numbers - Privacy Policy

A current list of the specific sub-processors we use is available on request via the contact form.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact form or reach out to us on X (Twitter) at @hashtagtools_io.